Support
Manage tickets and customer calls from a shared workspace.
HubSpot Service Hub
HubSpot Service Hub Services Deliver Support That Retains Customers
Dean Infotech installs, configures, updates, and optimizes HubSpot Service Hub so that your support team can solve issues quickly and customers get the same answers. Every ticket/customer conversation is connected to a CRM record your sales/marketing team is using.
Certified HubSpot Service Hub implementation - tickets, self-service, automation, and AI-assisted support configured around your process.
Support Snapshot
38
Open Tickets
12m
Avg. First Response
96%
CSAT Score
AI
Customer Agent Active
Currently supporting customers across email, chat, phone, and self-service
Trusted by support teams running on HubSpot
What Is HubSpot Service Hub?
A Customer Service Platform Built on HubSpot's Smart CRM
HubSpot Service Hub automatically makes your customer service team more efficient at handling tickets, providing support on multiple channels, automating customer service processes, sharing self-service resources, and assessing customer satisfaction – all using the same customer data your sales and marketing team is already using.
Resolve
Contextualize tickets, route, prioritize, and automate them, and close them with full context of the customer.
Enable & Measure
Offer customer self-service and track customer feedback and effectiveness of support.
The Real Cost
Support that starts every ticket from zero
If the help desk is not integrated with CRM, Service Hub ticketing system setup can start from scratch, with no purchase or engagement in marketing, and no previous conversation. Support personnel end up asking customers for information that they already have.
1Customer record every ticket, deal, and campaign ties back to
0Manual lookups needed to see a customer's full history
What Service Hub Connects
Tickets
In a central location, all of your customer interactions are recorded, regardless of which channel you are using.
Self-Service
Deflect repetitive tickets with a knowledge base and customer portal.
Feedback
NPS, CSAT, and CES data directly tied to customer service activity.
CRM Context
Every marketing and sales record related to each support interaction.
Why Choose HubSpot Service Hub?
Why Support Teams Choose HubSpot Service Hub
Six reasons why support teams choose to leave inboxes and disintergrated tools behind for HubSpot Service Hub onboarding agency.
Unified Ticketing
Respond to customer inquiries without having to navigate through many email exchanges.
Full Customer Context
Sales, marketing, and service history records are not separate; they are viewed in the context of the support ticket by Reps.
Self-Service at Scale
Minimize repetitive support tickets with a searchable knowledge base and customer portal.
AI-Assisted Support
Generate responses, summarize discussions, and identify pertinent replies with AI.
Built-in Customer feedback
Gather NPS, CSAT, and CES data without having to use another survey platform.
Connected to revenue hub
Support activity continues to be associated with the same CRM record used by sales and marketing.
HubSpot Service Hub Features
HubSpot Service Hub Features
One giant grid – for core capabilities, teams need in tickets, automation, self-service, and customer experience.
Ticketing
Monitor, assign, prioritize, and troubleshoot customer support cases in one system.
Shared Inbox
Manage email, chat, and form requests from a single support view.
Live Chat & Chatbots
Interact with customers in real time or reply to typical inquiries automatically.
Knowledge Base
Develop content that can be used for self-service and is searchable, so that customers do not need to reach out to support personnel to find answers.
Customer Portal
Provide customers with a secure place for viewing, submitting, and managing their support tickets.
Surveys & Feedback
Collect NPS, CSAT, and CES feedback at important points in the customer journey.
AI Customer Agent
Boost the resolution speed with answers, summaries, and customer support that leverage AI.
Playbooks
Describe and match responses of a support person to typical customer service scenarios.
SLAs & Routing
Set goals for response times and automatically assign tickets to the correct teams.
Reporting & Dashboards
Track ticket volume, response times, resolution rates, and customer satisfaction.
Help Desk Automation
Automate ticket assignment, follow-up, notification, and other repetitive tasks of support.
HubSpot Custom Development
Customize Service Hub by integrating and extending it with custom objects, workflows, UI extensions, and more.
AI-Assisted Customer Support
Resolve Tickets Faster With AI Assistance
For each subscription level, the Service Hub service provides a variety of AI-powered features, such as an AI Customer Agent that can help you draft responses, summarize conversations, retrieve any relevant knowledge, and manage tickets.
AI-Drafted Replies
Drafts to review by agents, based on ticket/CRM context.
Conversation Summaries
Long customer threads condensed into a summary an agent can understand quickly.
Suggested Knowledge Articles
Automatic retrieval of the relevant content of the knowledge base for agents and/or customers.
Sentiment Signals
Some of the tone and frustration indicators of the customer are surfaced so that conversations can be initiated.
Automated Ticket Tagging
Tickets are segmented according to the information given to make it easier to report, route, and group.
AI-Assisted Triage
New tickets are given topics and priority before being handled by a ticket agent.
Ticket Pipeline
There is no invisible request; all requests have a status that you define.
New
In Progress
Waiting on Customer
Resolved
Custom Ticket Routing
Need Custom Ticket Routing for a Complex Support Structure?
Standard routing rules don't always match a multi-team, multi-region, or specialist support organisation. We can build the routing logic you require – explore HubSpot Custom Development Services.
Explore Custom DevelopmentKnowledge Base & Self-Service
Let Customers Solve Common Issues Themselves
Service Hub also offers an online knowledge base and customer portal development in HubSpot, so that customers can find answers without contacting support and keep track of their tickets, reducing repetitive ticket volume.
Searchable Knowledge Base
Customers can search for articles that are accessible to them prior to opening a support ticket.
Customer Portal
Safe space for customers to view and control their customer support tickets.
Self-Service Deflection
Common questions answered before becoming a ticket.
The Alternative
Every question becomes a ticket
Even simple recurring requests (such as resetting a password or checking an order) have to be in the same queue as more complicated matters if the service is self-service.
1Article can answer a question hundreds of times
0Extra tickets a well-used knowledge base creates
What We Build In
SEO-Optimized Articles
Organized to provide customers an avenue for answers other than the help center.
Ticket Status Visibility
Users don't need to send an email to support to check on the status of their ticket.
Multilingual Articles
Customer HubSpot Support in your customers' local languages.
Deflection Reporting
Enables users to learn how much volume of support they are using through self-service.
Customer Feedback & Surveys
Measure Satisfaction at Every Stage
No standalone interface from your customer records to disconnect.
NPS Surveys
Track if customers would recommend you with results over time.
CSAT Surveys
Obtain client satisfaction right after a support session or ticket is closed.
CES Surveys
Keep a count of and monitor how challenging it is to handle customer issues.
Post-Ticket Feedback
Ask for feedback following services, not when they think of it!
Feedback Reporting
Get surface satisfaction trends in customer responses, rather than in spreadsheets.
Closed-Loop Follow-Up
In the event that the score is low, the necessary follow-up action will be taken to remedy the situation rather than simply inaction.
Standardize How Your Team Handles Support
Service Hub Playbooks give reps a consistent script and checklist for common support scenarios, so response quality doesn't depend on which rep picks up the ticket, especially as your support team grows beyond a handful of agents.
STANDARDIZE
A standard script for each of the common scenarios.
With Support Playbooks and Standardized Responses, reps will be able to spend less time on each ticket, as they won't need to "reinvent the wheel.
Ask About PlaybooksTypical Impact
ConsistentResponse quality, rep to rep
ScriptedSupport Playbooks - common scenarios covered
ReadyStandardized Responses - no blank-page moments
See What's Actually
Happening in Support
Use built-in Service Hub reporting to get a volume of tickets, response and resolution times, team performance, and customer satisfaction trends, and end manual tracking with dashboards that your support team can use.
Ticket Dashboard
Monitored as customer requests are received, and revenue from tickets.
LiveTicket Volume
LiveFirst Response Time
Team Performance
No need for agents to request updates on their activity and performance.
SLA Compliance
Target for response time and monitored on actual tickets.
Resolution Time
The time taken to close tickets within the team, queue/support issue.
CSAT / NPS Trends
Overall customer satisfaction over the lifetime of the customer, not per ticket.
Deflection Rate
How many times before it becomes a ticket will it be self-service?
Service Hub + HubSpot CRM
Built on the Same CRM as Sales & Marketing
Customer
All conversations start with a Customer record, not a blank page.
Known contactFull history available
Help Desk Migration
Migrating to Service Hub? We Handle the Transition.
Move all tickets, customers, and knowledge base content - before the cutover to Service Hub, audit, map, and validate all existing data without impacting customer service.
Zendesk»Service Hub
Freshdesk»Service Hub
Need a custom Service Hub build?
Legacy helpdesk connection, non-standard ticket types, or a complex routing process? We provide customized HubSpot Service Hub services in the USA for your actual support model.
Service Hub Editions & Which One Fits
Choosing the Right Service Hub Tier
Each tier of Service Hub offers different capabilities, and you'll need to pick the one that fits your ticket volume, team size, and the level of automation and reporting you need. We'll help you choose the right tier for you.
Capability
Starter
Professional
Ticketing & shared inbox
Live chat & chatbots
Knowledge base
Limited
Playbooks & SLAs
AI Customer Agent
Limited
Custom objects & advanced permissions
Is Service Hub
Right for Your Business?
Scaling Support Teams
- Expanding Support Teams — moving off shared email inboxes
- Enterprise Support Orgs — SLAs, permissions, and volume at scale
- B2B Companies — support for sales and account data
Retention & Efficiency Focus
- Subscription & SaaS Businesses — tracking satisfaction to reduce churn
- Teams Wanting Self-Service — deflecting repetitive tickets
- RevOps-Focused Businesses — one shared customer view
Customer Experience Focus
- Customer-Centric Businesses — improving support and satisfaction
- High-Volume Support Teams — reducing repetitive ticket workload
- Growing Service Organisations — building scalable support processes
HubSpot Service Hub Services by Dean Infotech
Our HubSpot Service Hub Services
01
Service Hub Implementation
Set up support pipelines, routing, and SLAs.
02
Service Hub Development
Develop custom objects, properties, and user interface extensions for complicated support needs.
03
Knowledge Base Setup
Develop a knowledge base and customer help portal that are searchable and search engine friendly.
04
AI Support Enablement
Help teams write responses and provide a ticket summary using AI.
05
Feedback Program Setup
Set up NPS, CSAT, and CES Surveys based on ticket outcomes.
How We Implement Service Hub
Seven steps one after the other, step after step, on each engagement, no steps missed, no steps rushed.
Discovery
Pipeline Design
Configuration
Migration
Integration
Testing & Launch
Training & Optimization
Discovery
Gain insights into existing support process, channels, and pain points.
- Kickoff call
- Channel review
- Known pain points
Service Hub vs. Other HubSpot Products
Which HubSpot Solution Do You Need?
HubSpot Service Hub is all things customer support – ticketing, self-service, and tracking customer satisfaction; HubSpot Sales Hub is all things sales – the deal pipeline; and HubSpot Marketing Hub is all things marketing – campaigns and lead generation. All three operate on the same Smart CRM with customers connected in teams.
Capability
Service Hub
Recommended Solution
Free contact/company record-keeping
HubSpot CRM
Why Dean Infotech
Certified Expertise Behind Every Service Hub Build
We don't only have certified consultants in our HubSpot Service Hub consulting; we have certified consultants in the entire system – that's the Smart CRM. All the routing rules and playbooks are meant to be representative of the workflow of your support team.
The implementation of CRM and custom-development services is also provided by Dean Infotech, so they are not outsourced when building a system that needs to be integrated with other systems (legacy help desk, ERP, and billing).
HubSpot Solutions Architect
HubSpot CRM Implementation Specialist
Custom HubSpot Integration Specialist
Certified RevOps & Pipeline Specialist
Certified HubSpot Growth Consultant
7Implementation Steps, Discovery to Optimization
96%Typical CSAT After Rollout
Frequently Asked Questions
What is HubSpot Service Hub?
HubSpot Service Hub is a customer service tool on HubSpot's Smart CRM to handle customer service tickets, conversations, self-service, feedback, automation, and reporting on support.
Does Service Hub have live chat?
Yes, Service Hub offers live chat and other customer communication features, allowing teams to communicate with customers and engage in conversations from a single platform.
Is Service Hub connected to Marketing and Sales Hub?
Yes, Service Hub is currently utilising the same Smart CRM, meaning support teams can view the appropriate sales and marketing context without disengaging the customer from their activity as they move through the customer journey.
Is HubSpot Service Hub AI-powered?
Yes, Service Hub will provide AI features as part of its subscription that help with customer response, conversation summary, knowledge discovery, and support workflows.
Is Service Hub able to handle SLAs and ticket routing?
Yes, Service Hub can help with ticket routing, prioritization, and SLP (service level processes) to make sure that requests are routed to the right team and response goals are met.
Is HubSpot Service Hub the HubSpot CRM?
No, Service Hub is the Customer Service platform of HubSpot CRM. All the information about the customer will be stored in the CRM, and Service Hub will give you all the tools your support team will need to process and solve the customer's request.
Is Service Hub able to get customers' feedback?
Yes, there are survey tools available in Service Hub, including the Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score, to measure customer satisfaction and identify opportunities for improvement.
What is HubSpot Service Hub used for?
Service Hub provides all the features needed to manage customer support, such as ticketing, shared inbox, automation, knowledge base, customer portal, feedback surveys, reporting, and AI customer support.
Does Service Hub have a Knowledge Base?
Yes, Service Hub has a searchable Knowledge base that its customers can use to find answers to their questions and to reduce repetitive questions/concerns that are sent to your team.
Are there options to configure Service Hub?
Yes, Service Hub can be extended with custom properties, objects, workflows, UI extensions, and integrations, which can be used to create more complex service processes.
Ready For Support That Scales
Ready to Build a Support Process Customers Actually Trust?
From building a ticketing system from the ground up to moving your ticketing system from another platform or system, to launching a knowledge base, to introducing AI-powered support, to integrating Service Hub with the rest of your technology, Dean Infotech can help you plan, build, and optimize your HubSpot Service Hub environment.
- HubSpot-certified support process expertise
- Custom ticket pipeline and routing design
- Help desk migration experience
- Support + RevOps understanding, not just software setup
- Structured, low-disruption rollout process
- Ongoing support and optimization
